Items must be returned in their original condition and, unless the item arrived damaged or defective, customers are responsible for return shipping costs. Custom-made, personalized, or specially commissioned items are generally non-returnable unless they arrive damaged or defective.

Because many of our products are handmade, minor variations in appearance, color, texture, dimensions, and finish are a natural part of the handmade process and are not considered defects.

If your order arrives damaged or you believe an item has a manufacturing defect, please contact us as soon as possible and provide photographs of the item and packaging. We will work with you to determine the appropriate remedy, which may include a replacement, repair, or refund.

Once a returned item has been received and inspected, we will notify you regarding the status of your refund. Approved refunds will be issued to the original payment method. Original shipping charges are generally non-refundable.

To request a return, please contact:

Dug North
[Email Address]

Please include your order number, the item you wish to return, and the reason for the return. Do not send an item back until you have received return instructions.

Many Dug North products are individually handcrafted. Small variations and evidence of the making process are part of what makes each piece unique. By purchasing a handmade item, you acknowledge and appreciate these natural variations as part of the character of the product.

Last updated: August 2026